Concerns and Complaints

Where any concerns are brought to our attention, we aim to address these as quickly, sympathetically and efficiently as possible.

Most issues can be effectively resolved through the school’s day to day communication between parents and the school staff; it is hoped that all concerns will be settled amicably at this stage.

However, for those situations where this is not the case, we have a more formal process to investigate and deal with complaints. 

Our complaints procedure is detailed and can be found by clicking on the policy link below:
 https://www.orchardprimary.org/policy/complaints-policy
 https://orchardprimary.org/policy/child-friendly-complaints-policy
 https://www.orchardprimary.org/policy/serial-and-unreasonable-complaints-policy